Last updated on 11/15/2021

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Complaint reception channel

When there are any complaints or disputes related to products or services, please notify us as soon as possible. is committed to being responsible for approaching and supporting customers to resolve all such complaints and disputes on an objective basis based on agreements and legal regulations. We always uphold the method of conciliation and negotiation between the parties in order to maintain a good relationship and trust of customers in the services on

Process of receiving and handling complaints and disputes

  • Step 1: Customers contact via support 0888201602 or send an email to
  • Step 2:'s Customer Care Department will receive customer complaints. Depending on the nature and extent of the complaint, we will have specific procedures to assist the customer to resolve the dispute within 7 working days from the date of receipt of the complaint.
  • Step 3: has the right to ask customers to provide information and evidence related to the transaction and clarify the matter, thereby having an appropriate solution. Any dispute arising will be prioritized to be resolved through negotiation and negotiation.'s commitment to customers

  • All information that customers provide during the use of the service will be absolutely confidential and will not be transferred to any other third party, unless required to be provided when required by law enforcement..
  • In case there are any problems arising in the process of using the service such as invoice error, message error, notice, contract,... will try to support customers..

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